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We Don't Cost the Earth and We Help You to Save It.

Privacy Policy

This privacy policy sets out how Eco-Smart Consultancy uses and protects any information that you provide to us. Eco-Smart Consultancy is committed to protecting your personal identifiable information when you are using Eco-Smart Consultancy’s services.

You can visit Eco-Smart Consultancy on the Web without telling us who you are or revealing any other personal information. This Privacy Policy relates to our use of any personal information you provide to us online, via phone or text, by email, in letters or correspondence.

Whenever you provide details of a personal or sensitive nature, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the General Data Protection Regulation 2016 (GDPR). 

You can be assured that any personal information will only be used in accordance with this privacy policy. We do not sell, distribute or rent your personal information to other organisations or companies and we do not contact you for marketing purposes; the information is purely used by Eco-Smart Consultancy for contractual purposes. Eco-Smart Consultancy employs some third parties (Associate Consultants) to deliver some services and requires third parties to comply strictly with its instructions that they do not use your personal information for their own business purposes.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address, phone number
  • Demographic information i.e. address and postcode

What we do with the information

Under the transparency provisions of the General Data Protection Regulation (GDPR), the lawful basis for processing the personal data you provide to us will be on a contract's basis. This will be to:

  • Make contact with you following your enquiry,
  • Provide you with a requested quotation or renewal quotation,
  • Undertake necessary steps to fulfil our contractual obligations to you.  


We are committed to ensuring that your information is secure. To safeguard and secure the information we collect online, we have put in place suitable physical, electronic and managerial procedures.

We will hold your personal information on our systems for as long as is necessary for the relevant activity and the associated legal requirements or as long as is set out in any relevant contract you hold with Eco-Smart Consultancy. Records are deleted in line with our storage, retention and disposal policy.

How we use cookies

What is a cookie? A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Eco-Smart Consultancy uses Google Analytics to identify which pages on our website are being used and the search criteria used. This helps us analyse data about web page traffic and improve our website.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and those which you do not. A cookie in no way gives us access to your computer or any information about you.

Links to other websites

Our website may contain links to other websites; however, once you have used a link to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website you have linked to.

Controlling your personal information

The personal information you provide to us is never disclosed to third parties (other than our trusted Associate Consultants when required). We do not sell, distribute or rent your personal information to other organisations or companies and we do not contact you for marketing purposes; the information is purely used by Eco-Smart Consultancy.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the personal information held on you, please email us at

If you believe that any personal information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, (please refer to the contact us page for details) we will promptly correct any information found to be incorrect.

List of cookies we use

The table below lists the cookies that Eco-Smart Consultancy uses and what information they store.


COOKIE Description


Analytics – allows us to analyse data about web page traffic and improve our website

If you are unhappy with any aspect of our handling of your data, you can make a complaint to the Information Commissioner’s Office -

This Policy was last updated: May 2018